KETUNRETKET Oy
Terms and conditions
1. General Terms
https://ketunretket.johku.com/en_US/ketunretket-webshop is a marketplace of Ketunretket Oy. These terms and conditions are applicable to the trade of goods and/or services between Ketunretket and its customers. Ketunretket reserves the right to update these terms and conditions without prior notice. Any order or booking is subject to the terms and conditions in force at the time the order or booking is made and that are available on the Ketunretket website
Ketunretket provides goods and/or services to private persons of legal age and to businesses in Finland.
Ketunretket is not liable for any damage or loss resulting of an unforeseeable and unavoidable situation, which is beyond the control of Ketunretket, where the fulfillment of a contract is prevented in part or in its entirety (force majeure). Ketunretket is to notify the customer of any such situation without delay.
2. Price list
The prices shown on Ketunretket online store include the VAT but not any possible charges on delivery. The services provided by Ketunretket will not include any additional delivery charges. The customer is notified separately during the order process of any possibly applicable delivery costs on products.
A product or a service is subject to the price shown on the online store at the time of order. Ketunretket, however, is not obligated to provide a product or service the price of which, due to a technical error, is shown as being markedly lower than the actual market price. Where, should such a situation arise, the customer is notified of the actual price, they have the right to cancel the order or booking.
3. Placing an order
The customer can place an order either in Ketunretket online store or by contacting Ketunretket customer service directly. The order is considered having been placed the moment the customer clicks the ‘Order’ button. Where an order is placed in other means, it is considered having been placed the moment the customer receives the confirmation e-mail.
The customer will always receive an e-mail confirmation. The confirmation will contain information on the ordered product and/or service and a link to the Oma Johku service for checking the personal data registered to the customer register of Ketunretket during the order process (for more information see the record for processing personal data
https://drive.google.com/file/d/1uKKr9UH2dOM7aoqTKLYkLuqVpehz9o0k/view?usp=sharing
4. Delivery of services and goods
Services
As a rule, Ketunretket is committed to delivering a booked service at the time it was booked for or at the time otherwise agreed upon. However, the services Ketunretket provides, for the most part, take place outdoors and therefore it is good for the customer to keep in mind that they are prone to changes due to the weather conditions. In force majeure cases, the delivery may be delayed or cancelled entirely.
Products
An estimate of the time of delivery is notified to the customer by email. Ketunretket is not responsible for any delays in delivery that are beyond their control.
5. Payment
In most cases, any order made in the https://ketunretket.johku.com/en_US/ketunretket-webshop online store is completed successfully only after it has been paid.
Ketunretket https://ketunretket.johku.com/en_US/ketunretket-webshop online store only uses reliable and secure modes of payment. The customer may choose the mode of payment that best suits them from the following: PayPal, Paypal with credit cards, Stripe, bank transfer or cash payment.
Where a business customer wishes to have their order invoiced, they must contact Ketunretket customer service separately.
Contact ketunretket@saunalahti.fi
6. Cancellation by the customer
Services
The customer has the right to cancel their order concerning a service. The cancellation must be done 12 hours prior to the starting time of the booked service at the latest. If the starting date has not been agreed, the customer has the right to cancel their order within 14 days of receiving the confirmation email. Cancellation must be notified to ketunretket@saunalahti.fi without delay. The cancellation form found below in Annex I must be attached, or the email must otherwise include the information listed on the form.
Where a cancellation takes place later than within the times listed above, Ketunretket reserves the right to charge the total price of the order. Where the order has already been paid, the amount will not be returned in such a case.
The right to cancel also applies to services for which the price has been reduced.
Products
The customer has the right to cancel their order. Ketunretket must be notified of the cancellation within 14 days of receiving the order confirmation email or of receipt of the product if it takes place at a later date than that on which the product has been received later than the order confirmation email was received. Cancellation must be notified to ketunretket@saunalahti.fi without delay. The cancellation form found below in Annex I must be attached, or the email must otherwise include the information listed on the form.
The right to cancel also applies to products sold at a reduced price.
The right to cancel does not concern gift cards delivered in an electronic form. The customer may, however, use the gift card to pay for another service or good than it was originally purchased for.
7. Cancellation by Ketunretket
Ketunretket has the right to cancel an event or service due to an unforeseeable and unavoidable situation, which is beyond the control of Ketunretket (force majeure). The services Ketunretket provides are mostly outdoor activities which makes them particularly susceptible to changes or cancellations due to weather and natural conditions. Ketunretket informs customers immediately they detect such a situation. The cancelled event or service will primarily be provided at another time. If postponing the event or service is not possible, other compensation will be separately agreed upon with the customer.
8. Returning the products
The customer has the right to inspect the product. However, the product must be returned to Ketunretket unused and completely intact within 14 days of submitting the cancellation notification. If the product is not returned unused and intact, the right to cancel the order will be deemed lost. In such a case Ketunretket will charge the entire price of the product or, if the price has already been paid, will not return it.
The customer is liable for any costs incurring from the returning the product.
9. Liability for defects
Services
Where the customer notices an error in the service they have booked, they must immediately notify the seller as provided for in paragraph 10. Ketunretket will agree with the customer of any ways of compensating or correcting the error in the given situation.
However, Ketunretket is not liable for any other costs incurred from the defect, such as travel costs or loss of working time.
Products
Where the customer detects a defect in the ordered product, they must immediately notify the seller as provided for in paragraph 8. Products have a warranty of 12 months. Ketunretket will, where appropriate, attempt to repair the defect or exchange the product with a new one. Ketunretket may consider a price reduction or cancel the sale where the repair or exchange of the product is not feasible.
Any defect resulting directly or indirectly from the actions of the buyer, will not be deemed as a defect meant in this paragraph.
10. Reclamation
The customer is obliged to provide an order confirmation and payment receipt where they are returning a product or service or where they are making a complaint about a service error or goods defect. The complaint assistant provided by the Consumer Advisory Services is available to help with drawing up a complaint.
Complaints must be submitted in writing. A reclamation may be submitted by email to ketunretket@saunalahti.fi.
Dispute settlement and legal forum: The consumer has the right to submit any dispute concerning the agreement to be settled by the Consumer Disputes Board (https://www.kuluttajariita.fi/en/index.html). Before submitting the case to the Consumer Disputes Board, the customer must contact the Consumer Advisory Services (https://www.kkv.fi/en/consumer-advice/). The consumer also has the option of using the Online Dispute Resolution Forum maintained by the European Commission (https://ec.europa.eu/odr). In order to start a case on the ODR Forum, the consumer may use the e-mail address ketunretket@saunalahti.fi. The customer may bring a civil case concerning the debt arising from the contract against Ketunretket either to the district court the jurisdiction of which Ketunretket is domiciled within or the competent district court of the municipality in Finland where the customer has their place of residence. Where the customer does not have a place of residence in Finland, disputes are resolved in the competent district court of the Ketunretket domicile.
Any attorney fees are not reimbursed as the Consumer Advisory Services and the Consumer Disputes Board offer help with dispute settlement free of charge.
11. Additional conditions for business customers
Ketunretket is not liable for any direct or indirect loss, damage or loss of income caused by the product or service provided. Ketunretket is at all times liable only for damages, losses or other provided for in these terms and conditions. The liability for product defects is limited to the return of the purchase price reduced by any possible benefit the customer has obtained from the product or service.
Ketunretket is not obligated to fulfil the contract in case of an unforeseeable or unavoidable event which cannot reasonably be overcome. In case of such an event, Ketunretket is not liable to reimburse the customer for any damage or cost and has the right to cancel the contract.
The customer is urged to recognize that the services provided by Ketunretket primarily take place outdoors and are therefore susceptible for changes or cancellations due to weather and natural conditions. In such a case, Ketunretket is not liable for any damages or costs incurring the customer and has the right to cancel the contract.
12. Customer service
Ketunretket customer service can be contacted:
- Timo Repo +358 40 54 30 597
- Arja Nieminen +358 45 86 96 430
The price for contacting Ketunretket by phone is determined in accordance with the telephone subscription of the customer.
Ketunretket may also be contacted by e-mail at ketunretket@saunalahti.fi.
13. Conditions concerning rental equipment
The customer is responsible for the use and condition of the equipment during the period they have rented the equipment for. The equipment may be used with due care only for its normal use. It is not allowed to export the equipment from Finland or rent it onward. The equipment may only be used to the extent permitted by the rental terms and in places suitable for the skill level of the user. The customer always uses rental equipment at their own risk. Ketunretket is not liable for any direct or indirect damage or cost incurring a person or their property during the rental period.
The customer must return the equipment immediately at the end of the rental period to the location agreed upon in the condition it was in at the start of the rental period. The customer must notify Ketunretket immediately where the return is delayed. Ketunretket has the right to charge for overtime in accordance with rental price list where not otherwise agreed upon with the customer. Where the customer does not return the equipment or some part thereof, Ketunretket will first contact the customer or contact the police.
The customer is liable for any damage or cost to the rented equipment due to negligent or incorrect use. The customer is liable to reimburse equipment that has been destroyed or lost during the rental period at its new purchase value. The customer is obliged to follow all transport, safety and other regulations. The customer is obliged to notify Ketunretket immediately of any defects or deficiencies in the equipment.
14. Conditions concerning accommodation
Ketunretket is currently not providing accommodation services to customers.
The customer has the right to use the rented tent, its equipment and other services included in the contract for the duration of the rental period. Where the customer notices any defects or deficiencies in them, they must immediately notify Ketunretket.
The customer is responsible for the correct use and tidiness of the accommodation, its equipment and other included services. The customer is responsible for cleaning the accommodation at the end of the rental period. Any costs resulting from the failure to carry out these responsibilities are charged to the customer. Where the accommodation (e.g. tent) is unusable after the visit due to the customers actions, the full purchase price is charged to the customer.
Pets are not allowed in the tent. For other rental accommodation allowing pets may be especially agreed upon in accordance with the service provider’s practices.
The customer must release the rented tent immediately at the end of the rental period. If the rented tent is not released, the same terms and conditions as previously provided for rental equipment in paragraph 13 are applied.
The customer is liable to reimburse any damage or cost incurring the accommodation, its equipment or other services due to the negligent or incorrect use. The customer is liable to reimburse accommodation or its equipment that has been lost or destroyed during the rental period at its new purchase value. The customer is obliged to follow transport, safety and other regulations.
Ketunretket is not liable for any direct or indirect damages or costs resulting from the use of the accommodation, its equipment or other included services.
The customer is obliged to follow all the rules and regulations concerning the area and environment where the accommodation is provided in. Ketunretket is responsible for informing the customer of such rules and regulations.
15. Conditions concerning other services
The customer is responsible for insuring their person and their property. Ketunretket is not liable for any damage to the customer or their property caused by the negligent or intentional actions of the customer. The customer is liable for any damage caused to the property or persons of Ketunretket by their negligent or inappropriate actions. Ketunretket is only responsible for insuring their employees and property.
The customer is obliged to follow the rules and regulations concerning the environment and area where the service is provided in. Ketunretket is responsible for informing the customer of such rules and regulations.
Annex I: Cancellation form
(Ministry of Justice Regulation 110/2014)
(fill in and submit this form only if you wish to cancel the contract)
Recipient:
Ketunretket Oy
Company ID 3217082-1
Jouninkuja 2
04420 Järvenpää
sähköposti: ketunretket@saunalahti.fi
This is a notification that I/we (*) want to cancel the contract I/we (*) have made concerning the delivery of the following goods (*) / the order of the following service (*):
Order date (*) / Reception date (*) ________________________________________________________
Name of the consumer ________________________________________________________
Address of the consumer ________________________________________________________
Signature of the consumer ________________________________________________________
Name of the consumer ________________________________________________________
Address of the consumer ________________________________________________________
Signature of the consumer ________________________________________________________
Name of the consumer ________________________________________________________
Address of the consumer ________________________________________________________
Signature of the consumer ________________________________________________________
Signatures of the consumers required only if the form is submitted on paper.
Place _______________________________________________
Date ________________________________________________
(*) Cross out the unnecessary option